Refund Policy

Master Premium is a subscription plan offering unlimited viewing access to all episodes to users on the Master App, for the time-period of the subscription.

General Policy

All purchases made on the Master app are final and non-refundable, unless specifically directed by the company under exceptional circumstances.

Subscriptions

Our subscription plans may include auto-renewals, ensuring uninterrupted access to Master episodes. Please note:

Users on a Paid Trial are not eligible for a refund upon first auto-renewal.

Renewals after the initial paid subscription are non-refundable.

All purchases made on the Application, including subscriptions and paid services, are final and non-refundable, except in limited circumstances expressly approved by the Company.

Refunds may be considered solely at the discretion of the Company and only in the following exceptional cases:

Duplicate or erroneous transactions where the user has been charged more than once for the same service.
Technical errors attributable to the Application that result in non-delivery or failure to activate a purchased subscription or paid service.

Refunds shall not be issued for reasons including, but not limited to, change of mind, partial usage, dissatisfaction with content, or failure to use the purchased service.

Where a refund is approved, the amount shall be credited back to the original payment method used at the time of purchase within 7–10 working days, subject to applicable banking and payment gateway timelines.

Note:

Refunds may take up to 7 business days to reflect in your account due to processing delays by the bank. If the refunded amount is not received after 7 days, please contact us at support@masteredu.ai